SUMMER CONFERENCE ASSISTANT | SCA 2020

Job dates: May 05, 2020 to Aug 10, 2020

Introduction

The key responsibility for Summer Conference Assistant (SCAs) during spring/summer operations is coordination and support of client groups/guests to ensure effective use of the building and resources while ensuring a satisfactory stay for clients/guests. SCAs assist in the Community Center (CC) operations and perform frequent check-ins and check-outs that are essential to successful summer operations. SCAs prepare for new groups and assist in making room assignments, keys, and other arrangements for clients as part of the building team. SCAs utilize the conferences database system and follow ​up with guests and colleagues as necessary.

SCAs spend a significant amount of time at the CC interacting with Conference guests/clients through face ​to ​face interaction. The level of SCA interaction is dependent on what groups are in the residence hall, due to frequent turnover of guests/groups.

Supervision

SCAs are directly supervised by the Conference and Event Services and Residence Education Leadership Team for their assigned community.

Time Commitment & Work Schedule

All SCAs are required to work roughly 20 hours of weekly work commitments, including scheduled shifts at the CC and work-related meetings, this includes workday business hours, weekends, and holidays. During off-peak times, when conferences have not yet begun for your community, SCAs are expected to assist with administrative tasks as determined by in-community staff. SCAs are also required to work duty rotations throughout summer. ​SCAs are required to attend In-Building training, which starts 1 week prior to the building opening. It is expected that SCAs are available from the time In-Building training starts until no later than August 9th. SCAs must all be present for the last week of operation for their community as all SCAs assist with closing responsibilities.

Important Dates: ​All staff members are expected to equally share in staffing the community during all breaks where the halls and apartments remain open.

• Tuesday, May 5 – Thursday, May 7: Move In/Training
• Friday, May 8th, 2019: Spring/Summer All Staff Training
• Monday, May 25th, 2020: Memorial Day
• Monday, June 15th, 2020: CSP move-in overview and training
• Saturday, July 4th, 2020: Independence Day
• June 27th and June 28th, 2020: ​All staff ​are expected to be available throughout the weekend to assist with various check-ins and move-ins throughout the system.
• August 5-9th: Last week of operation

Residence Halls vary in opening date, placements will be made by Conference & Event Services & Residence Education, however, all residence halls are open no later than June 8, 2020. Variations from this schedule must be approved by the supervisor at the assigned building.

Responsibilities

With the exception of your classes, please note this position is expected to be high priority. As you consider applying, please reflect on your current and future commitments and how you will prioritize your position. Please note, you will work with your supervisor in your community who will be working with all staff members, who also may have competing responsibilities/priorities, to ensure the appropriate staffing of your community center.

Participate in a duty rotation, this rotation is to ensure safety and security of guests/community members.

Attendance at all trainings, assigned shifts, weekly staff meetings, and biweekly 2:1 meetings (M-F, between 9am -5pm) is mandatory unless previously approved by your direct supervisor.

Focus on customer service as the groups in our communities are the top priority.. Forms of customer service include offering assistance, giving them directions to various locations on and off campus, helping them with mail and package processing, finding answers for them, etc.

Making keys and welcome packets for incoming guests.

Creating bulletin boards that provide necessary information such as protocol for emergencies.

Participate in the preparation of opening and closing of the building for summer operations.

Be an ambassador for the University of Michigan and have a commitment to a positive experience for each group/guest who resides with us.

Provide administrative support to Summer Operations through planning and preparation for incoming and outgoing groups/clients.

SCAs can provide CC coverage in any community throughout the Spring and Summer based on departmental needs, other than the community you have been assigned.

Assist with various projects/assignments as assigned by their supervisors.

Compensation

Compensation for the 20 hours of weekly work commitments is room & board, starts as early as May 5th, 2 meals/day up until a week prior to your assigned building opening at which point you will receive 3 meals/day (with the exception of Saturday & Sunday which is 2 meals/day).

Compensation for duty rotations assigned is $150/week stipend, starting a week prior to the building you are assigned to opens through vary end dates, no later than August 9th.

Please note: ​ University Housing will notify the Financial Aid Department of your staff appointment. If you receive any financial assistance from any governmental or University sources, we strongly recommend you consult with a Financial Aid Counselor to identify the potential impact this position will have on your financial aid award. ​Room and Board may be considered taxable income.

Qualifications

• Prior experience as a SCA or in a related field is desired, but not required
• Strong commitment to customer service and offering a quality guest experience
• Strong desire to engage guests and be a positive role model
• Desire to be part of a work team
• Strong communication and collaboration skills are required for success in a close knit work group
• Candidates must be enrolled U-M students at the time of application