The Community Center is the first point of contact for many of Michigan Housing’s residential communities, a place where residents gather, meet peers, and ask for advice. It is also a central point for quality service, direction, resources and assistance. A key responsibility of the Community Center Assistant (CCA) is to provide excellent quality service to residents, staff, and visitors in the residential community. As part of the Community Center team, the CCA supports building team partners, Housing and Student Life colleagues, and Michigan Learning Communities.
Community Center Assistants are expected to meet the expectations and responsibilities of the position through the time commitments listed below. Michigan Housing recognizes that CCAs have other academic, personal, and professional time commitments as well. A Community Center Assistant’s Community Center Manager is available to discuss strategies to help balance the CCA responsibilities with other time commitments as needed.
The CCA can expect to work various hours across seven days each week to ensure that the Community Center is open to meet the community needs. This includes:
- Working evening and weekend shifts, as well as during breaks, such as Fall Break, November Break, and Spring Break.
- The Community Centers at Northwood and Munger are twelve-month operations that remain open during all University breaks.
- The CCA will be scheduled a minimum of 10 hours and may work an average of 15 hours a week. Students should plan to work additional hours during training periods, as well as during Opening and Closing of the residential buildings, and as requested by their supervisor(s).
- Actual hours may vary depending on the needs of the Community Center and the staff member’s availability. It is important to note that the CCA cannot exceed 29 on-campus employment hours.
- The CCA will have 30-minute biweekly supervisory meetings with the Community Center Manager (CCM).
- CCAs are expected to attend a bi-weekly team meeting on designated Tuesday nights from 6:00-6:30PM.
- Attending staff and supervision meetings, participating in training, and
- This position begins in August with training dates to be announced. A summer cohort will be hired for the 12-month communities and that training will begin in late April or May.
- Work in a manner that enhances an inclusive and supportive community by building rapport, respecting, and engaging with individuals through initiatives at the Community Center.
- Create an approachable and service-oriented environment at the Community Center by prioritizing assisting residents and completing Community Center tasks.
- Maintain timely communication with the supervising CCM, fellow CCAs, and community members as needed.
- Respond to telephone, email, and in-person inquiries in a timely manner with quality service skills, and follow-up to ensure resolution.
- Learn effective operation of all University-owned equipment.
- Sort and distribute mail and packages to students and staff per provided protocol.
- Manage confidential information in a secure and sensitive manner
- Lock and secure the Community Center, as needed to ensure resident safety, the security of sensitive information and technology.
- Follow proper procedures set by Housing Security Supervisors regarding the key management system in the distribution of keys/cards during room check-in/check-out and lock-outs.
- Assist in the preparation and facilitation of Move-in and Move-out procedures.
- Comply with University of Michigan and Michigan Housing policies and procedures. Model personal behavior that is consistent with the Michigan Housing mission, Community Living Standards, and Statement of Student Rights and Responsibilities.
- Other duties as assigned.
- Must be enrolled as a graduate, undergraduate, or professional student at the University of Michigan (with the exception of the third bullet below).
- All Undergraduate student staff members must have a minimum 2.5 cumulative and term GPA on a 4.0 scale.
- All Graduate student staff members will be expected to maintain a minimum 5.0 cumulative and term GPA if on an 8.0 scale, or a 5.5 cumulative and term GPA if on a 9.0 scale.
- Undergraduate Student Staff members must be enrolled and complete at least 8 credit hours each semester that they are appointed and graduate Student Staff members (Masters/Certificates) must be enrolled and complete at least 6 credit hours each semester they are appointed. Ph.D. candidate student staff members must provide proof of enrollment each semester they are appointed.
- Must be in good standing with Student Life and the University. This includes upholding all policies and procedures as defined by the University of Michigan Standard Practice Guide, the Michigan Housing Community Living at Michigan, the Statement of Student Rights and Responsibility, and any other applicable University policies and procedures.
- Must comply with all institutional, local, state, and federal laws or guidance.
- Must attend all staff meetings to be held on select Tuesdays from 6:00PM – 6:30PM.
- Tuesday night meeting dates are subject to change due to events, such as academic calendar breaks. If this occurs, the CCA will receive prior notice from the CCM and the meeting must remain a priority
- Must attend biweekly supervisory meetings and additional meetings as needs evolve.
- Must attend and participate in all required training such as August (Fall) and January Training (Winter) training. There may be an additional April or May training for 12 month communities. Please note: Attendance at all training sessions is required.
- Be able to frequently move mail and packages of up to 50 pounds to and from various areas in the community, including shelving units, package storage locations, and mail rooms. Package storage locations may vary per building and during peak times.
- Be able to accurately and timely log/check-in and check-out mail and packages and to retrieve various sized and shaped items for and from residents from various areas in the community.
- Direct supervision is provided by the Community Center Manager and indirectly by the Hall Director(s).
Effective 09/05/2021 – The CCA position will be compensated at $12.00 per hour.